Today, well over 100,000 agents use SweetHawk apps for Zendesk every day. Their first app, Calendar, was installed by dozens of businesses within weeks of release which inspired them to create more apps like Tasks, Approve, Reminders and Notify, creating a Super Suite of apps all complimenting each other to address larger use cases such as ITSM change management, project management and HR process automation. SweetHawk has been building apps for Zendesk since 2015. Invoiced billing is available and SweetHawk apps are always free on Sandbox accounts. For example, how long specific timers runs before being stopped or measuring how long it takes for approvals to be responded to. Build reports in Explore based on timer information you set to be recorded.Integrates deeply with ticket information to leverage the full power of Zendesk triggers, automations, views & reporting.For example, when a timer starts, stops or ends. Each timer can have its own custom ticket actions based on timer events.Works seamlessly with custom sets of business hours.Visual timelines for agents to see exactly where timers are up to.Unlimited timers with flexible workflows.Whether its measuring and enforcing SLAs or OLAs or creating workflows around deadlines, reminders or follow-ups this app has got you covered. Enable or disable ticking or other countdown noise options. The timer and alarm will still run properly even if your screen is locked or you have another app open. Supports timer durations from 0 seconds to 24 hours. Now you can create down to the minute timers on tickets to facilitate just about any time based use case you can think of. Fully configurable random countdowns with adjustable seconds, minutes, and hours. Create timer workflows for anything on a ticket How do I set the timer to close the app after a period of time Tap on Sounds and select your sounds and music Tap on the Current Mix button at the bottom of.
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